Shipping & Return

Shipping & Handling

Currently we are unable to process and ship orders to destinations outside of the United States. We usually ship within 2-3 business days of receipt of your order. Business Days: Monday – Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving.

Insufficient or incorrect shipping address such as street address, city, state/province, ZIP code will not be refunded.
All packages are giving tracking numbers. If a package is marked as delivered and the package is not received, we ask that you make every effort to find your package. If unable to locate, a case must be submitted with the designated delivery company so that we may proceed with a resolution. To receive a replacement or a refund a US Postal Inspections case number or a police report is requested in order to verify the stolen package.

Shipping Costs

  • Standard Shipping (Delivers in 5-7 business days): $17 / Free shipping over $75
  • Express Shipping (Delivers in 3-4 business days): $17
  • Priority Shipping (Delivers in 1-2 business days): $23

Shipping charges are based on order totals.
We cannot deliver shipments to PO Boxes.

Return

We offer a 30-day return policy with full refund. Restrictions apply, please see below.

  • Returns must be made within 30 days of receipt of order.
  • Products must be unused and in good condition with all packaging attached.
  • Returns are accepted if there is a result of a manufacturing defect or shipping error.
  • Orders that we suspect to be fraudulent or products that have been tampered with will not be refunded.
  • Your original shipping costs and returning costs will be deducted from your refund, unless the return was a result of our error.
  • You can expect a refund in the same form of payment originally used for the purchase, within 45 days of our receiving the returned order.

How to Return

  • Include the original packing slip with your items.
  • Package your return item in the manufacturer’s product box and our packaging (if available). Otherwise, pack your return in a box & well-padded to prevent damage in transit.
  • Use the return label in your original package and bring the return package to any USPS drop-off or USPS offices.
  • Keep the Return Tracking Number for your return package to monitor delivery status.

If you have any questions about your order or return, please feel free to contact us at 888-964-4681 or order@ninobeauty.com

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